top of page

Organizing & Declutter Service Policy

Refunds and Cancellations

Rescheduling 
  • If something occurs to affect the scheduled project date, please let us know immediately to discuss rescheduling options.
Deposits are non-refundable 
  • A non-refundable deposit is retained by Clutter Out to cover administrative costs and the reservation of time.
Cancellations
  • If the client cancels the project after the non-refundable deposit has been paid, any additional payments made will be refunded on a prorated basis, minus the deposit and any costs incurred up to that point.
Payments
  • We reserve the right to withhold any payments made to cover items that were specifically ordered for the project.

Calm-In Service Policy

Confidentiality
Your personal and sensitive information shared during coaching sessions is kept strictly confidential. We will not disclose your information to third parties except in the following circumstances:
 
  • With Your Consent: We may share your information with third parties if you provide explicit consent.
  • Legal Obligations: We may disclose information if required by law, or if we believe it is necessary to protect your safety or that of others.
  • Coaching Supervision: In certain cases, de-identified information may be shared with a coaching supervisor for professional development and quality control purposes. This will never include your name or identifying details.
Cancellations
  • 48-Hour Notice: Please cancel or reschedule your session at least 48 hours in advance.
  • Late Cancellations: If you cancel within 48 hours of your session, you'll be charged a $30 cancellation fee.
No-Show Policy
  • 15-Minute Grace Period: If you're more than 15 minutes late to your session, it will be canceled, and you'll be charged a $60 no-show fee.

Cancellation/No-Show Limit

  • Three Strikes: If you have three cancellations or no-shows during your coaching package, you may be at risk of discharge from the program. We’ll notify you if this happens.

Fees and Payments

  • Charges: All fees will be charged to the card on file or billed directly.

bottom of page